Frequently Asked Questions

$150 per 50-minute individual therapy session.

$175 per 50-minute couple therapy session.

As a Registered Social Worker, my services are GST and HST exempt.

Credit card (Mastercard & Visa)

Interact debit card

E-transfers

Cash (exact amount)

I offer direct billing to the following insurers:

-Blue Cross

-Green Shield

-Manulife

-Johnson

-Canada Life

And many more insurance companies through Telus E-Claims.

Find your insurance company on Telus e-claims here.

Fees for therapists and counsellors are not covered by your general health plan (i.e., NB medicare card). However if you have private insurance, insurance from your workplace, or your school, the fees for our for therapy by a social worker are usually covered. Check with your insurance provider as they would be the best to direct you.

Yes. I offer evening appointments 2 days a week.

You can schedule an appointment by contacting me through my website or by sending me an email.

Email Me

No, I do not offer virtual sessions at this time. All sessions are in person.

I no longer offer free 15-minute consultations. I treat the first session a consultation or intake appointment. During this session, we will determine together if we are good fit.

The first session is a consultation/intake where you share your concerns and your goals for therapy. I will ask you questions in order to gain an understanding of your background and how your concerns are impacting you. This session is also focused on building a rapport and trust. You can ask me questions as well such as my approach to therapy. We will determine at the end of the session if we are a good fit and we want to work together to work towards meeting your goals.

A full 24 hours notice is required for cancelling appointments. You can cancel your appointment by logging into your secure Owl Practice client profile. Online cancellations can only made with 24+ hours notice.

If you cancel your appointment with less than 24 hours before your appointment time, you will be billed for the full cost of your scheduled session - i.e. $150 for a 50-minute individual session and $175 for a 50-minute couples session.

If you fail to show up for a scheduled appointment ("no show"), you will be billed for the full cost of your scheduled session - i.e. $150 for a 50-minute individual session and $175 for a 50-minute couples session.

If you cancel your appointment with less than 24 hours notice or do not show up for your appointment, full payment must be received before booking a new appointment.

Missed appointments and late cancellations are payable via credit card or e-transfer (cassie@thetherapyloft.org).